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Frequently Asked Questions
Where is your service area?
Our expert maids are available in the greater Mechanicsburg, PA area. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.
Can I speak with someone?
Of course! Just click here or the link below and leave your contact information. We’ll get back to you at our earliest convenience.
Are you insured and bonded?
Yes, absolutely! All of our team members are insured, bonded, and have completed background checks.
What is included in the cleaning?
This depends on the service you choose. Regular cleaning includes dusting, vacuuming, wiping down furniture, sanitizing bathrooms, dusting baseboards, doors, windowsills, ceiling fans, and blinds. Deep cleaning includes more detailed attention to each area.
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
How many people will be at my house for cleaning?
The number of cleaners depends on the condition and size of your home and the level of service you request. It can be anywhere from 1 to 5 at a time
What time do you start?
Our business hours are Monday through Friday, 8 AM to 5 PM, and Saturdays from 10 AM to 3 PM. We are closed on Sundays.
Do I need to supply the vacuum or cleaning products?
We come equipped with everything we need to make your home or commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
What kind of cleaning supplies do you use?
We use bleach on surfaces that gather the most germs, such as shower tops, sinks, and toilet seats. For other areas, we use eco-friendly products to ensure a safe and thorough clean.
Are you pet-friendly?
Yes, we are! We only ask that pets are kept away from work areas for safety and to allow our team to work efficiently.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
How do I re-schedule or cancel a booked cleaning?
Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.
Can I set up repeat visits?
Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.
